Ace363 Terms & Conditions — Please Read Before Use

01 General Terms & Conditions

Ace363 is an online gaming platform serving users in Bangladesh. By accessing the ace363 website, mobile app, or any of its services, you agree to be fully bound by these Terms & Conditions. ace363 reserves the right to update these terms at any time, and any changes will be communicated on the website.

These terms and conditions constitute a legal agreement between ace363 and the user. ace363 always strives to keep these terms simple and transparent so every user can understand them with ease. If you disagree with any of the terms, please refrain from using ace363's services.

02 Account Registration

The following conditions must be met to create an account on ace363:

• You must be at least 18 years of age.
• All information provided at registration must be accurate and truthful.
• Each person may only create one account on ace363.
• Account login credentials must not be shared with anyone.
• Any changes to your registration details must be reported to ace363 promptly.

Ace363 reserves the right to verify account information at any time. If false or incomplete information is provided, ace363 reserves the right to suspend or terminate the account.

03 Age Verification & KYC

Ace363 takes a strict stance on protecting minors from gambling. All users are required to complete the KYC (Know Your Customer) process at the time of registration or prior to making a withdrawal.

Documents required for KYC:

• Scanned copy of National ID (NID) or passport
• Bank account or mobile banking statement
• Selfie photo (if required)

Ace363 stores all KYC information with strict confidentiality and never sells or shares it with third parties. Withdrawals cannot be processed until KYC verification is complete.

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04 Deposits & Withdrawals

The following rules apply to all deposits and withdrawals on ace363:

Deposit:

• Minimum deposit amounts are fixed and always kept up to date on the ace363 website.
• Deposits on ace363 can be made via Mobile Pay, Nagad, Rocket, and bank transfer.
• Deposits from third-party accounts are not accepted — you must use a payment method registered in your own name.
• Once a deposit is successful, your ace363 account balance is updated instantly.

Withdrawal:

• KYC verification must be completed before any withdrawal.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Standard withdrawals are processed within 24 hours, though some cases may require additional time for verification.
• Ace363 reserves the right to investigate any unusual withdrawal requests.

05 Bonus Policy

Ace363 offers a range of bonuses and promotions. Each bonus comes with specific terms, and it is important to read them before claiming.

General Bonus Terms:

• Wagering Requirement: Each bonus has a specific wagering requirement (e.g. 5x, 10x, 20x). The bonus cannot be withdrawn until that amount has been wagered.
• Validity: Each bonus has a set expiry date. Any unused bonus will be automatically forfeited once it expires.
• Game Restrictions: Some bonuses are only valid for specific games. The bonus terms will specify which games are eligible.
• One bonus, one time: Each welcome bonus on ace363 can only be claimed once per person.

If ace363 detects any attempt to abuse bonuses, it reserves the right to forfeit the bonuses on the relevant account and suspend the account.

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06 Gaming Rules

The following rules apply when playing games on ace363:

• Every game on ace363 is powered by internationally certified RNG (Random Number Generator) technology, ensuring complete fairness.
• Ace363 reserves the right to void any round where the outcome is uncertain due to a technical error.
• The use of software bots or any automated tools in ace363 games is strictly prohibited.
• Disrespectful behaviour toward other players or ace363 staff in live games is strictly prohibited.
• Placing bets in Sports Betting using match-fixing or insider information is a criminal offence.

07 Prohibited Activities

The following activities are strictly prohibited on ace363, and any violation will result in serious action:

• Creating multiple accounts or using another person's account.
• Registering with a false identity or using someone else's identity.
• Using betting patterns designed to exploit or circumvent the bonus system.
• Attempting to hack or gain unauthorized access to ace363's systems.
• Conducting fraudulent activities against other ace363 users.
• Copying or distributing content from the ace363 website without permission.

08 Account Closure & Suspension

Ace363 may suspend or close an account under the following circumstances:

• Breach of Terms & Conditions.
• Failure to pass KYC verification or if false information is found.
• When an account has been inactive for an extended period (12 months or more).
• When a user activates self-exclusion at their own request.

Users may also close their account at any time by contacting the ace363 support team. Before the account is closed, all valid balances will be available for withdrawal, unless the account is being terminated due to a rule violation.

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09 Privacy & Data Protection

Ace363 places the highest priority on protecting users' personal information. Any details provided during registration on ace363 are used solely for the purpose of delivering our services.

• Ace363 never sells user data to third parties.
• All personal data is secured with bank-grade SSL encryption.
• Ace363 uses cookies on its website — please refer to ace363's privacy policy for more details.

To learn about ace363's full privacy policy Privacy Policy Read the page.

10 Responsible Gaming Policy

Ace363 believes gaming should be a source of entertainment — not a source of problems. Use ace363's Responsible Gaming tools to stay in control of your gaming habits.

Ace363's Responsible Gaming Features:

• Daily/Weekly/Monthly Deposit Limit: Set your own budget.
• Session Time Limit: Set a limit on how long you play in a single session.
• Reality Check: ace363 will periodically remind you how long you have been playing.
• Self-Exclusion: Block your ace363 account temporarily or permanently.
• Cooling-Off Period: Take a gaming break for anywhere between 24 hours and 30 days.

To learn more about Responsible Gaming Responsible Gaming Visit the page.

11 Changes to Terms

Ace363 reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the ace363 website and the "Last Updated" date will be revised accordingly. Continued use of ace363 following any changes constitutes your acceptance of the revised terms.

Ace363 always endeavors to notify users via email or in-app notification before any major changes. Please ensure your ace363 account has up-to-date contact information.

12 Contact Us

If you have any questions or feedback regarding the Terms & Conditions, please contact the ace363 support team:

• Email: support@ace363.net
• Live Chat: Available 24/7 on the ace363 website
• Help Center: Help Center View Page

The ace363 support team is always ready to assist in Bengali. Don't hesitate to reach out whenever you need help.